i used to LOVE Bassilico's. At least twice a week I would order from them. The Pizza, the chicken and mushroom risotto, and the penne aribiata were amazing! I would call and 30 minutes later, at the most, they were at my door. Great service, polite employees, everything was superb and I sang their praises to everyone I knew. And then something changed about 1 - 1.5 years ago. I don't know what, but it has gotten to the point that I feel the need to right reviews (something I never do). Where to begin? If you call, you are lucky if someone answers before the 8th ring. Delivery service is inconsistent; some times they show in 45 minutes, sometimes in an hour, sometimes, they just completely forget about you, which happened to me twice. Sometimes they go to the wrong apartment and instead of calling you to get the correct apartment, they take the pizza back and wait for you to call and ask where your order is (also happened to me). Recently I called at 1:00 pm to order a pizza and was told that deliveries would not be happening for 4 to 5 hours (NOT during Ramadan). Once I was told the pizza maker would not be in to work for 2 hours so pizza would not be available until then. On several occasions I have called after 1:00 pm and no one answers at all!!! In terms of food quality, it has gone down significantly. I don't know what has caused the complete turnaround from a great restaurant (my favorite at one time) to the substandard operation it has become, but it needs to be fixed.