I called for a cab at 4:00 pm to go pick up my car from Madinat. I kept calling every 30 mins to ask about the cab and the customer service agent would tell me the driver would call in 5 mins, which never happened. Finally, after two hours and a half wait, I gave the customer service agent a peace of my mind and 5 mins later I received a call from the cab. Seriously, you must be kidding me! Worst service ever! Dubai Taxi is obviously convenient of you grab it on the spot, but occasionally unreliable when it comes to bookings.