Worst spa I have EVER been to. No joke. I turned up an hour early to use the sauna and steam. The receptionist in the spa led me into a room which was a staff kitchen/laundry room. I stood outside the room feeling awkward while i saw her pick up a crumpled up bathrobe from a basket and put it on a hanger. She then handed it to me. I was horrified. I asked her why she was handing me a dirty used bathrobe and she said it was clean.. I looked at her in disbelief and said to her thanks but no thanks ill just towels. I made my way to the lifts as the steam and sauna are on the gym floor below (44th). The ladies changing room is disgusting dirty and has no shampoos conditioners or toiletries like you would expect in a 4star hotel. Oh and guess what, the steam room is broken. Thank you receptionist for informing me of this when I checked in at the spa. At this point I am very frustrated but still looking forward to a much needed relaxation and massage. I make my way back to the 45th floor and get stuck in their stupid lift system for 10mins which takes me to every single floor of the hotel except the one I want. Finally I get to the massage room which is lit brighter then the sun. I asked her to dim the lights, she said she cant and there is only one setting. Totally wrong. By this point, I had had enough. I walked out without even starting the treatment. I have never felt so uncomfortable and stressed out in an environment that is supposed to be relaxing. Emirates Grand Disaster.