Emirates Grand Spa

Emirates Grand Hotel; Sheikh Zayed Road
DIFC
2.0 star rating 6 Reviews
$$$ - Mid-Range
 +97143230000
  Work Hours: Sat - Fri (10:00 AM - 11:59 PM)
Payments: Credit/Debit Cards
Parking: Private

About this business

Find your energy at Emirates Grand SPA. Experience a range of unique spa experiences combined with proven methodology for relaxation and rejuvenation. The spa covers over 8000 square feet and offers two distinct experiences. One being the dedicated spa facility with a luxurious Romanesque feel throughout. It has separate male and female sections, both featuring an opulent Jacuzzi area with Morocco Hammam inspired steam rooms, two relaxing footbaths and a total of 12 private treatment .

6 Reviews

kanchan42
 Dubai, UAE
Emirates Grand Spa
30/04/2014 

I think this is by far one of the worst Spa experiences I have had at this place! The staff was not bothered, the therapist was average and the massage room was horrible!
To start with the lady who booked my appointment had messed it up and tried to put the blame on me for booking the wrong appointment, then when I went for my appointment the next day the lady at the reception was not at all bothered to ask my me about what sort of a massage I want.. She straightaway told me to take the Swedish Massage in spite of the fact that there were other choices available.
Then while I was waiting for my massage lady to come, no one even bothered to ask me for a glass of water!
When it was time to get the massage, the lady took me to the ‘Cinnamon’ room which was so bright, it did not even have a curtain, the room was cold and the bathroom was so dirty. When I asked the lady that if there was any other room available where it wasn’t so bright, she said that all our rooms are like that! Like hello.. This is a spa by the Emirates group, you really expect me to buy this?!?!
First, I got a body scrub done which was supposed to last for 30mins and it barely lasted for 15mins! Then when she started my body massage in the next room there was so much noise! After that finally when the noise decreased the staff was walking outside and talking so loudly that it totally ruined the mood of the massage. Furthermore, twice somebody entered the room and my massage lady didn’t even apologize for it and towards the end she was rushing to finish it.
Finally when I was leaving the Spa, I thought to give my feedback to the lady sitting at the reception, she was not bothered to listen to what I had to say nor was sorry on behalf of her staff.
Just because I had bought a deal from Cobone and availed the service, it does not give them the right to treat me less equal to the customers who pay the full price!
Very disappointing! This is one place for sure I will never come back to!

I had gone for my massage in September 2013 and have been writing them the reviews ever since… Their staff does not even have the courtesy to reply!
So much for customer satisfaction!

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BobbiB

BobbiB Hi Kanchan, there's nothing worse than a horrible Spa and I hope you get some answers from the management. Some of the Cobone vouchers really aren't that great and unfortunately sometimes you get exactly what you pay for! Just to clarify though, the Emirates Grand Hotel is in no related to the Emirates Group. They own amazing hotels like the JW Marriott Marquis and that Spa is totally bliss but you won't find it on a discount site. Good luck!

30/04/2014 - Report


vanessa c
 Dubai, UAE
Emirates Grand Spa
02/07/2013 

CONS: The receptionist or whoever books clients for the massages is very unprofessional as she did not inform us that i had to book the Thai massage in advance in order to get a Thai massage. so wen i landed in their reception i had to unwillingly opt for the Swedish massage. so please book ahead.
The swimming pool is crappy and very tiny so i wouldnt be looking forward to a nice swim

PROS: All in all the massage was AMAZING ! I LOVED their serivices ! the ambiance was so calm and peaceful i almost drifted off to sleep. i would go back just for the massage as it is reasonable and up to the mark

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Emirates Grand Spa
15/08/2012 

And btw this was a groupon voucher that I purchased. Its clear why they need to sell their services at such low prices..... I thought i was safe buying such vouchers for reputable hotel spa's. Never again.

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Emirates Grand Spa
15/08/2012 

Worst spa I have EVER been to. No joke. I turned up an hour early to use the sauna and steam. The receptionist in the spa led me into a room which was a staff kitchen/laundry room. I stood outside the room feeling awkward while i saw her pick up a crumpled up bathrobe from a basket and put it on a hanger. She then handed it to me. I was horrified. I asked her why she was handing me a dirty used bathrobe and she said it was clean.. I looked at her in disbelief and said to her thanks but no thanks ill just towels. I made my way to the lifts as the steam and sauna are on the gym floor below (44th). The ladies changing room is disgusting dirty and has no shampoos conditioners or toiletries like you would expect in a 4star hotel. Oh and guess what, the steam room is broken. Thank you receptionist for informing me of this when I checked in at the spa. At this point I am very frustrated but still looking forward to a much needed relaxation and massage. I make my way back to the 45th floor and get stuck in their stupid lift system for 10mins which takes me to every single floor of the hotel except the one I want. Finally I get to the massage room which is lit brighter then the sun. I asked her to dim the lights, she said she cant and there is only one setting. Totally wrong. By this point, I had had enough. I walked out without even starting the treatment. I have never felt so uncomfortable and stressed out in an environment that is supposed to be relaxing. Emirates Grand Disaster.

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The Flying Panda

The Flying Panda Yes really :( I ran out of room to speak about the other stuff that went wrong.

15/08/2012 - Report

The Flying Panda

The Flying Panda The rooms were not dark and there was barely room around the massage bed, our reviews really sound like they are for 2 different hotels.

15/08/2012 - Report


RANA92
 Abu Dhabi, UAE
Emirates Grand Spa
01/08/2012 

OMG!!! I went there for a hour massage! THEY ARE THE SWEETEST PEOPLE EVER! the rooms are dark and calming! AND there Huge! You feel relaxed and comfortable being there! no noise! ITS not that expensive either! LOVED IT! The waiting room is amazing to! ITs dark and calming. I would recommend it to anyone!

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aymandaher
 Dubai, UAE
Emirates Grand Spa
25/05/2012 

Well I have been to the spa a lot, and the service there is great. I like the therapist and there treatments are excellent, I highly recommend you to visit it and try this treatment called "Indocean" as they say it’s their signature treatment for 2 hours, such a relaxing treatment loved it. There prices are okay not that expensive as the treat of the receptionist and staff is good. I love that place.

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