After reading all the reviews for this salon, I went in prepared to fight for my rights as a consumer having purchased a deal voucher, I had no choice but to use my voucher. Surprisingly, my experience wasn’t half bad. I chose to forego the hair colour and highlights / lowlights that were part of my package as I don’t like to colour my hair. What was left in my package was a hot oil treatment, half wash, cut & blowdry, a neck and shoulder massage, eyebrow & upperlip threading, and nail polish change for hands and feet. I did not have to wait much for my turn even though the parlour looked chaotic. It did seem a bit rushed as my toenails were painted while I leaned back and got my hair washed. My hairdresser wouldn’t crack a smile, but did a great job with my hair anyway. The lady doing my nails was very polite too and did a decent job. The shoulder massage was really good, even though it lasted less than 10 minutes. The last bit of our package was the eyebrow and upperlip threading – this was disappointing and exceptionally slow. All in all, it was not at all a bad experience – I didn’t have to wait too long, the staff was courteous, I didn’t face any racism either thankfully (as against what a lot of reviewers seem to have gone through). But then again, I did not get my hair coloured, and cannot comment on this service.