I bought a voucher from Cobone for AED 179 and after reading all the reviews here, I was sooo disappointed that I called Cobone to kindly refund my money.. the customer care lady was really stern and didnt want to help and kept saying, its not your experience.. you should try and then call us with your feedback. She said they would try to see if they can help.. but noone ever called me back.so halfheartedly I booked an appointment and went all the way to Marina.. (I live in Al Nahda... so its like over an hour's travel). When i reached the saloon, it was quite busy and every one seemed to be in a rush, i was made to sit at the reception and wait. I just kept looking around for over 30 mins.. then a big arabic guy asked me my name and went back in the service area..after 10 mins he called to to follow him and asked me for what services i wanted. I told him I donot want a full colour, so it should just be the braziallian keratia and the other services. he started looking in my hair,parting them and looking at the roots as if trying to judge the quality of my hair(which i am aware is very good). he also asked me if i has used spray on my head... then he told me to follow him outside of the saloon.. I found it strange but obliged. when out he said, you have some problem with your hair and you should go to a doctor or a pharmacy. I was shocked... I asked him what is the problem? He said, he cant explain but he cant do anything to my hair as there is some problem.. I was angry.. I asked him, if its dandruff?? he said he cant explain it in english.... then he said its lice... ( i was amused as well as angry) I said you have made a mistake.. its impossible for me to get lice as I follow a strict routine in terms of keeping my head and body clean. I asked him, he should check again ad give me the service.. He said NO, and that he cant give any services and that I should go to a pharmacy. He said if I want he would give me a refund ( Hello!! as if he was doing a favor)... I was very very angry... I took the money and came back. He just didnt want to give the package as they were over booked i believe and I agree to all the reviews here and everywhere... IT IS THE WORST PLACE to go... they just refused to serve me and the person was extremely rude... If you are planning to go.. STOP.