I stayed from 8-9 Aug 2012 with a friend and we took the business deal and paid more to get Free Internet, Breakfast and One Free Laundry.
1. When i was checking in the Gentlemen Engel asked me how would i settle my bill i said Credit Card. He took it and authorize it for 350 AED while he was suppose to charge only 248 AED so i asked why its taking long so he said he is Authorizing so i confronted, i said when i am paying you full why you need authorization and what for.
He said "Sir if you use anything in room so i said there is nothing there or in my life experience with IBIS i never had anything in room, no fridge, no mini bar so i said what for, he was like may be internet so i said its all paid i dont see any reason for you to authorize and if you need deposit please take it but dont charge on my credit card"
He charged me but guess what! 5 mins after i got a message from my BANK saying you have been charged on CC 350 AED which i showed to him and he was like its ok, its always like this and do not worry. I asked him to gave me authorization slips so he only gave me receipt and customer copy but not actual.
"Now i dont know will i be charged 350 AED or actual amount
2. I asked him for our free internet but speed wasnt that good
3. There were confusion in restaurant timing which had to clear with Restaurant itself
4. Suhoor menu not good at all, 6 hot dishes only including Fried Egg, Plain Noodles, Turkey Bacon, Fried Potato, Baked Beans and Foul, i was shocked