I'm afraid my experience to this salon was awful. I bought vouchers on one of the coupon sites and booked an appointment which was difficult as they always seemed to be busy and could never fit me in. I turned up 10 minutes late, as the map on their fb page is completely incorrect and it took me a while to find it and park. When I got to the salon, they seemed shocked to see me and rudely told me that as I was late I would have to wait 45 minutes. Clearly they had over booked as I was supposed to have mani, pedi and hair blow dry, yet there were no staff free. Fuming. Communication was appalling and they called one of the owners from outside to talk to me, an American lady, who thank goodness knew something about customer service, apologized and rescheduled the appointment. My friend had been the day before and also had a horrid time and only managed to get a mani in 1.5 hr out of all that was included in the voucher.
Poorly decorated, unclean, stressful and does not make you feel relaxed as a salon should. One of the managers had a blazing row with another one of the staff while I was having a treatment and then proceeded to have her own nails done in the salon.
The two Filipino ladies who gave my 3 treatments actually did an ok job and were very pleasant. However 2 of my vouchers remain unused and I will NEVER be going back! This place needs a makeover and to get rid of some of the staff who have no idea how to manage a salon, staff or deal with customers!