Nail Point

Nail Point

Shop No. 8, Ground Floor, Marina View Towers, Dubai Marina
Dubai Marina
4.0 star rating 12 Reviews
$$ - Affordable
 +97144308705
  Work Hours: Sat - Thu (11:00 AM - 9:00 PM)
  Special Work Hours: Fri (3:00 PM - 9:00 PM)

About this business

Nail Point is a full-service beauty salon.We exist to power up your beauty, through excellence in customer service,professionalism,quality of products and price competitiveness.A combination of knowledge,expertise to deliver a bespoken service in a boutique style environment.

12 Reviews

razhel
 Dubai, UAE
Nail Point
08/12/2013 

I came to the saloon for gelish mani and pedi from groupon..staff were very friendly and accommodating. i saw in the corner that they have complete stand of make up which i got interested because Iam attending a wedding the following day. i approached the reception and she told me that they can do my make up and hair style which i felt confident from her words of experienced. I came the following day and they made my make up very beautiful and my hair so elegant...the amount of money you spent.. you get more than its value... More Power Ms. Joy and to all your staff!!! definitely i will be a regular customer....

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Nail Point

Nail Point (Business Owner): Dear Razhel, thank you so much for the great review. We are glad that you liked our services and we hope to see you more and more often!!

10/12/2013 - Report

1

hshamsan
 Dubai, UAE
Nail Point
10/11/2013 

Better than I could ever have hoped for. I just moved to Dubai from Europe, and would pay to fly to Hungary from anywhere I was living at the time in order to have top of the line beauty services (mostly waxing.) In humid climates, especially, my skin gets incredibly sensitive and my pores and itty bitty hairs get a bit irritated all over my body. I came to Dubai with a terrible fear of finding a new beautician because flying back to HU every time I wanted a proper wax sesh would be pretty unreasonable (I'm not Oprah Winfrey or anything.) So I found that someone had given a positive review on the beauticians at Nail Point and in desperation (because, last week.. it got pretty bad,) I called to make an SOS appointment. Pshh, I thought that I was getting top of the line service in Hungary, but boy, was I wrong! Whereas, previously I was overwhelmed by recommendations for high-end products and painful techniques that often times left me scarred, the two lovely ladies were extremely gentle, and gave me better advice on how to take care of my skin than I think a doctor would have! I was in such an emergency state that I almost went to a dermatologist that would charge me 500AED JUST to have a consultation. They told me NO WAY, and took care of my skin in a way that no other beauticians ever have. In my 10years of waxing on a bi-weekly basis, they guaranteed that I wouldn't have to come back for a month, and automatically ensured my loyalty to them for the rest of my stay in the UAE. I couldn't be more grateful! HIGHLY RECOMMENDED!

$$ $$$
Nail Point

Nail Point (Business Owner): So happy that you had a good experience with us. We take pride in helping our clients at the maximum we can. Looking forward to see you again soon!!

14/11/2013 - Report

1

gaizil
 Dubai, UAE
Nail Point
10/09/2013 

:D:D:D 5 stars :D:D:D
i went to nail point just to do my nail extensions and read about the products they use being organic and so..they fit me in even though i booked my appointment at the last moment..:)
i love my extensions its been 3 weeks now and my extensions have grown out but not one has chipped out..i wear nail polish on all my fingers and remove them very often and over my past experiences in other salons the nails would just start lifting and when i get them removed it would be so hard to come off that my own nails would get damaged and they would be yellow and thin...well with my extensions that i got at nail point my extensions have grown out and none are chipped and since i have the natural extensions i can see my own nails grown and they are not yellow they are white and im really super happy coz the nails look pretty too...i will be going soon again to do my refills....atlast i have a place i trust my hands will look good...girls please do note that before you go to any salon know the products they use and feel free to ask them anything...especially at nail point they spend time with you and explain everything what looks good on us and what isnt...oh the only one thing i was a bit upset about is that there wasnt a wide range of nail colors i could choose..i did leave the suggestion there and she said next time i get there i would love the colors they give me...love the girls..cyall soon

$$$ $$
Nail Point

Nail Point (Business Owner): Absolutely flattered!! Thank you so much, we take pride and extreme satisfaction in knowing that you are happy with our service. And we promise that we won't let you down with the range of colours! Looking forward to see you again!

10/09/2013 - Report

1

nayely
 Dubai, UAE
Nail Point
26/08/2013 

Making a difference in the world
I misunderstood the time of my appointment as you know groupon is very particular with 24 hr cancellation policy, I spoke to management and they make an exception which transform my day, considerate, understandable, compassionate, human caring for making a difference in human lifes
Excellent service gelis mani pedi 69aed for my baby daughter and I

$$ $$$
Nail Point

Nail Point (Business Owner): We are glad to know that you and your daughter enjoyed it, and we look forward to seeing you again and again! Thanks for your review.

26/08/2013 - Report

1

latha
 Dubai, UAE
Nail Point
19/08/2013 

I took an appointment with ms. alia for my gel mani/padi, she is amazing, then i visited nail point for my gel mani/padi with groupon voucher. i had an excellent experience with nail point. found staffs are very polite & friendly, more over very co-operative, my nail technician ms. shanthi did my gellish very well, she suggested a very good color which i liked very much. in total the final out come of her job on my nails are wonderful. Thnaks to ms. alia, nail point & grpon.....i will visit again n again nail point for my nail make overs

$$$ $$
Nail Point

Nail Point (Business Owner): Hello Mondana, thanks a lot for your kind review. We look forward to see you again and to experience our other services.

19/08/2013 - Report

1

Nail Point
14/08/2013 

I have been here twice and one time was really good and the other time was a disaster. The service could be a little friendly which would pick up the atmosphere in the salon. Both times I had my nails done and the first time they lasted a week and the second time they were chipping the next day. I am a little confused on whether I should come back but I probably will give them another try and if all goes well then I could be a repeat customer. I will keep you posted on my next trip.

$$$ $$
Nail Point

Nail Point (Business Owner): Hi Sally, thanks for your review. We do apologise if sometimes the girls are not at their best... perhaps a bad day, but yes we agree that friendliness and customer service must be always high no matter what. Regarding your second visit, it is really strange such a short duration. We are interested to know more from you regarding the technician who did your nail and the polish that you are used, please callus or visit us again. We strive to improve quality, so a constructive feedback is extremely important.

14/08/2013 - Report

1

Nail Point
18/07/2013 

I had fairly good experience with Nail Point,apart from Receptionist who has to improve her customer service skills - smile maybe from time to time and be a bit more polite, other then that all is good. My technician (Babba if im not mistaken) did a very good job- I was offered few brands of gellish, and I picked Koko - now referring to the below mentioned comments about base coats and top coats- girls it is written on the bottle itself the KoKo gellish polish does not require top or base.
Will definitely come back esp if I see promo like that.

Regards,
Guzal

$$ $$$
Nail Point

Nail Point (Business Owner): Dear Guzal, thank you for the positive review. And we do apologise if the receptionist perhaps was not at her best, this comment will be taken care as part of our continuous improvement process. We are glad that Baba performed up to the standard, and we are more than glad that you read the Koko specifications before shooting a negative review! Koko products are innovative and the result is undisputably good!! We hope to see you again, please check out our facebook and our website for our ongoing offers, in addition to groupons. We do take great care of our repeated clients.

18/07/2013 - Report

1

Hanna
 Dubai, UAE
Nail Point
10/07/2013 

Though I hate purchasing Groupon vouchers, I did, this time on the insistence of my best friend. I MUST admit that even though I paid just dhs 69, I was treated amazingly well. The staff were welcoming and so knowledgable about the products! I was recommended a KOKO gel polish which my boyfriend absolutely loved. Thanks Nail Point! You just earned yourself a lifetime client!!!!

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Nail Point

Nail Point (Business Owner): Thank you Hanna, we are glad to hear that you were satisfied and we look forward to see you here again!!

11/07/2013 - Report

1

akishni
 Dubai, UAE
Nail Point
07/07/2013 

The staffs are not friendly. All with serious faces. Gelish Mani-Pedi for two hours??? I would definitely not come back to this place! Was waiting for 40mins. as there were no available staffs to do my nails. (I booked by the way).

Staff doesn't know how to clean! I had cuts in my toes and when they put the gelish nail polish, They don't know the words "SORRY" and "APOLOGIES". I asked why there's no based coat and they told me that the kind of gelish colors they are using does not need anymore based coats --- i had the same brand in other salons who used based coats!

I would definitely not come back to this place!

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Nail Point

Nail Point (Business Owner): Dear akishini, Thank you for your feedback. Quite unfortunate that you had to wait for your service as we normally stick to the booking times. The delay was the result of an earlier client coming in late. As for the base/top coat issue, we would appreciate you get the appropriate information before commenting. KOKO gel polishes DO NOT require any base/top coat. If another salon has applied it with the same brand, that just means their technician did not get the appropriate training. If that is what you want.... As for the staff attitude, we only can apologise and remark that the management do not tolerate such behaviour towards our esteemed clients. We invite you to send us an email (you can find our email on the website www.nailpoint.webs.com) indicating the names of the technicians who did your service, and details on what happened. Regards

07/07/2013 - Report

1

Nail Point
05/07/2013 

I went to the salon to use a groupon voucher for a gelish mani pedi, paraffin treatment, and 30 minute foot massage.

I was the only client in the salon, despite the staff of around 6. My printer isnt working, so mentioned this on the phone and asked could I email on my voucher, as I have done with numerous other establishments without issue. I was shocked to be told that the have a policy of charging dhs to print a voucher. That seems a pretty steep price to pay to print one page.

I was offered no refreshment, nor was the television turned on for me (when another client walked in an hour later, the tv show friends was switched on immediately)

As I was choosing my colour the technician picked up a Koko colour and quite pushily suggested I opt for it. I did end up choosing the colour for my hands, purely because of the colour, not her insistance. There was quite a small choice of colours, and I didnt notice and OPI colours, which were advertised as being available on the groupon.

As I was being treated, I noticed a whole lot of OPI gelish colours and asked my technician about them. She told me they were acrylic, but I having had them used on me before, I knew they were for gelish.

I asked again and she insisted that the colour I had was nice. As she was applying it, I asked was there no base coat and she replied that with the KOKO brand there is no base or top coat. I asked again about OPI, as its a brand I know and trust and again she said no they were old, not nice etc. A lady who appeared to be a manager/head technician noticed and came over, and confirmed that they were in fact OPI gelish. From the moody and strange attitude of my technician, it became clear that she just wanted me to choose the KOKO colour as without base or top coat, there would be less work for her.

The manicure was not very good. She hurt under my fingers a number of times, and even though I pointed out some paint on my finger, she did not clean it off.

As I was getting a foot massage, the lady stopped after 10 mins and walked away. I called her back and said it was meant to be 30 mins. She laughed derisively and said it was only 15. I showed her the voucher on my phone and she laughed again, insisting it was 15. She eventually went and asked the receptionist, and came back to continue the massage. She continued for max 10 mins, and did so halfheartedly and without really trying. The massage was not enjoyable at all.

Considering I got all of this for 99dhs, due to the voucher, I wasn't too dissatisfied, but would absolutely not return to pay full price.

With a little more organisation, and customer service, could be a lovely salon. Shame my experience was ruined by the attitudes of two technicians.

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Nail Point

Nail Point (Business Owner): Thank you for your feed back. We appreciate it as it enables Nail Point to understand customer needs hence work towards serving you better. Considering that you came without a voucher and the policy with both Groupon and ourselves clearly state that no service can be availed without a printed voucher, Nail Point accommodated you on the basis of trust and the fact that the voucher was emailed to us later. With regards to the choice of colours, all the technicians have been trained to advice and suggest the best and latest products in-store to our esteemed customers. KOKO is the leading brand in the market and we boast at having over 50 of the top colours for the season. Its success has come about for the simple reason that NO base or top coat is required making it a favourite of all. KOKO's famous "quick dry" and "ultra shine" property is what has placed it at the very top of the Nail industry today. Epitomising beauty at its best...the technicians only wanted the best for you. We do apologise if the massage was shorter than expected. I will take the necessary action to ensure the same is not repeated. Thank you for your feedback once again and look forward to hoping that you would give Nail Point a second chance.

06/07/2013 - Report

1

Nail Point
27/06/2013 

I always used to go to Nail Point for nail services, indisputably one of the best in the Marina area at the most affordable prices... But the reason I am writing this review is that today I finally decided to try out their Brazilian Keratine treatment, and wow! Really good... So, from now on, Nail Point also for hair :)
Well done A.

$$$ $$
Nail Point

Nail Point (Business Owner): Glad you liked it!! Please send us your friends too!! :) xoxo, A.

29/06/2013 - Report

1

Nail Point
27/06/2013 

Nail point is one of the salon that you feel your pampered...and have a very affordable price especially their facial its very nice and refreshing using GUINOT product..and all services and staff are great i enjoy everything in nail point thank you guyz

$$ $$$
Nail Point

Nail Point (Business Owner): Thank you so much!! Looking forward to see you again soon!

27/06/2013 - Report

1

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