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Sukar.com

Al Quoz Industrial Area
Al Quoz
1.0 star rating 71 Reviews
$$$ - Mid-Range

About this business

Sukar.com is the first online private shopping club in the Middle East. Launched in April 2010, Sukar.com offers exclusive access to unrivalled deals to a rapidly growing member base, boasting a premium selection of over 700 of the worlds top designer fashion and lifestyle brands in the women’s, men’s, children’s, beauty, gadgets, and home fashion categories at up to 90% off retail prices.

71 Reviews

Sukar.com
10/02/2014 

Sukar.com where is my money why u did not refund yet, shame on you, you are theives and i will come to ur offices and sue u in court

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Sukar.com
07/02/2014 

Sukar you are theives , return to me my money it has been 4 month since u cancelled my orders and u did not refund my money yet , shame on you

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Sukar.com
18/01/2014 

Worst costumer service ever!!! Don't know what happened to them since last September!!! i still didn't receive my order nor did i get my money back!!! I called consumer rights Dubai today and filed a complain,,, let's see what will they do ....

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Yulianna
 Dubai, UAE
Sukar.com
09/01/2014 

I had nice experience when they just started up and even if they could not deliver what they promise they would give a call explaining why. Then I ordered some Turkish branded clothes. I better did not!!! They all were awful tho very nice and quality on the picture. The last I ordered Christmas gifts, some were cancelled, two arrived and one of which was suppose to be ysl pouch but instead I've got ysl perfume pouch! The one you get for free in perfume stores! So it not ysl, ysl didn't make them! Disappointed.

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nkarawan
 Dubai, UAE
Sukar.com
04/01/2014 

I had the same story.. canceled my order without informing me and never got my money back since September. Sukar is located in ibn batouta gate building. They r owned by jabar group. I will be more than happy to share their location. They r the worst customer service ever!

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mohijazi
 Dubai, UAE
Sukar.com
25/12/2013 

worst company ever, they started good, but now they really #$%^&*, i am tweeting all day against them, we need to attack them by social media let all people know how bad they are, i ordered in september, they cancelled the order after 3 months , tll now didnt get my money back

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Sukar.com
18/12/2013 

SUKAR.COM, you are a thief!!! you are making the item description very nice to the ear of the customer , with a very big discount, aed 900 will become only aed 249, but when i received the item, it looks like it will not reach even the discounted amount of aed 249. i sent mail to sukar to let them know that i want to return my order however no one is replying.. i tried to call them but it is showing that the tel. no. which i had is an invalid tel.no.

To anybody out there, please don't trust SUKAR.COM from now on because they will just eat your money.. good and honest companies who want to serve with a loyalty to their customers are posting their company's location, contact details so as customers can reach them anytime.


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Sukar.com
17/12/2013 

The worst company ever,i placed an order since October & i haven't gotten my order yet nor did they give me back my money...its really theft!!If any will take legal action against them..pls. let me know.

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D
 Dubai, UAE
Sukar.com
14/12/2013 

I was chocked to see all these complaint . I bought a bag dec 2012 and then they send me that's its delivered August 2013 but I didn't receive anything since that I am not stopping calling them but no one is answering one day a guy answered by mistake I think and promised to give me feed back and still waiting since 3 mon. Very bad company

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YasmineHashem

YasmineHashem i also bought a bag from them "ARMANI" on September 2013 and they said it was delivered the next day!! i still didn't receive anything and they are not answering calls or anything.. they only replied to my mail after a while that they will send feedback and still nothing after three months!!! will call costumer rights in Dubai to see they can help..

18/01/2014 - Report


lailasaeed
 Dubai, UAE
Sukar.com
11/12/2013 

Please if someone know the exact location let me know... because i want to take my money back since many month and they never pick my call...i will open a case cause this company are very bad and we are many people is this situation.thanks

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lailasaeed
 Dubai, UAE
Sukar.com
11/12/2013 

Dear consumer's
I'm one of u ,and i had a stiuation with sukar .com where i bought a panticular product that doesn't fit the specifications of the requested item and during the return process everything was fine until the point where they got the item back and they still have my money and that wad the last commnication point between me and them ,as i'm suffering to get my money back but without any response any more where i can call it (theift ) so pleas try your best to avoid them

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Ivdo
 Dubai, UAE
Sukar.com
09/12/2013 

DON'T ever shop with Sukar. I wish I checked the feedback before making my order. It has been the worst experience ever. I waited for my order for 2 months and when it finally arrived the item was FAKE. I could not believe my eyes. I am simply shocked and very disappointed. I hope legal actions can be taken against them. This is just unacceptable. And of course no one is getting back to me on my complaint.

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HebaHashem
 Dubai, UAE
Sukar.com
08/12/2013 

I have ordered 3 bags worth $150 together, it's been 10 days and they still haven't even been SHIPPED!!! I contacted Sukar.com many times, no response whatsoever, and they continue to post "competitions" on facebook!! Apparently have no time to attend to ORDERS that have been PAID for!! TOTAL RIP OFF. BE CAREFUL BEFORE YOU GIVE AWAY YOUR CREDIT CARD DETAILS. AND AVOID THIS WEBSITE. So many people are complaining with similar stories.

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farahme
 Dubai, UAE
Sukar.com
08/12/2013 

in the beging it was good but now very bad i am trying to contact them for validty of promo code from april till today in 8th dec 2013 no reaction
they need improvement as they are now very very very bad

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Ray2001
 Riyadh, KSA
Sukar.com
05/12/2013 

I too have has this issue, the goods i received were fake and 1 item was not what I had ordered. After numerous calls and emails they eventually took the items back but it has been 5 months now and no refund at all. As I will be in Dubai soon I will go to their offices, it is not the matter of the money, but what the practice is online fraud, theft, distribution of counterfeit items and deception. They should be closed down and made libel in a judicial case. Nothing but a bunch of lowlife crooks, everyone I speak to has the same stories to tell and I will tell as many as I possibly can to avoid them at all costs ( in the long run you are better to throw your money away than deal with Sukar thiefs)

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aniljohnson
 Abu Dhabi, UAE
Sukar.com
04/12/2013 

One of the worst online shopping website. After three months my order has been cancelled and it took another 4 months to get refund. This happened twice . If you call their land line number no one will pickup the phone. Do not waste your time and money by shopping online with SUKAR.COM

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Sukar.com
25/11/2013 

i placed my order on the 23/09/2013 and till today 25/11/2013 I did not receive it , i been trying to call their office but no one picking up 100 of times i called and if am lucky an soneme picked up they will tell me next week , next week, till when i have to wait , it is really ridiculous and i need to get my money back and i don't know how , who had this bad experience please let me know what to do, should i complain to the police or what , i need my money back please help .

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RoshanK
 Dubai, UAE
Sukar.com
24/11/2013 

Hi everyone!!

For those, who were trying to find their office location. I had been to their office location when i had ordered S3 phones of 3units from Souq.com last year. After getting frustrated, waiting for 2 weeks for our order, i had to finally approach the Souq.com office in Dubai Internet city to follow up on my order. They said i had to wait until evening to get the phones, but i didn't budge and I had insisted to personally visit and collect it myself from their sister concern Sukar.com office which is situated on Sheikh Zyed road, near Gold and Diamond park (Commercial bank of Dubai building), 1st floor, which is between Times square and Mall of Emirates in Al Quoz Industrial area-3. I guess the online marketing is still not very popular as people have been facing problems, mainly because i feel the logistics is not worked properly and most importantly they have taken Dubai residents for granted.Enough of testing our patience.There is something called as consumer rights!!

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MUNEERA
 Manama, BH
Sukar.com
24/11/2013 

I have avery bad practice with SUKAR .
This is the second time for me to be cheetd by SUKAR , more than fifteen emails I had sent to them regarding my ORDER but no feedback from them ( out of email I got two reply from SUPPORT -FRESHDESK informing in each time that somebody will call me within 48 Hours ,but never anybody called up).
Also I have done alot of telephone calls on # 0097143662195 and 397145673020 spending alot of money for nothing.
Could you please help me how to find their address because I am not leaving them ( i have alot of support in DUBAI ) but I LIKE TO SOLVE THIS CASE BY MY SELF I DON'T CARE HOW MUCH I WILL BE SPENT.

REGARDS

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zetaxi165

zetaxi165 Why have you given them 4 stars if they have not delivered your order???????

25/11/2013 - Report


Ugly
 Dubai, UAE
Sukar.com
19/11/2013 

A BIG FRUSTRATION to SUKAR!!! What a poor customer service & I'm very disappointed, my order 922318 on September 8, 2013 until now not yet receive. It was paid by CC AED. 567 & bank charged it already. How many calls i did the answers were 3 times "our system is down cannot be check" or "they just keep me on hold & never get even back until i cut the line" and as of now no one answer anymore. I sent my claimed to their website already but it seems like they don't care as there's no even bother to call or response about the status. I sent a cancellation request for that order & refund my money, until now no one even response. Please sukar customers trusted on your services. And what we spent is not easily earn, hoping for your response Sukar.

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Ugly

Ugly Email sent to rtorres@sukar.com - For request of Cancellation & Refund. Looking for Prompt response Sukar.com

19/11/2013 - Report


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