I'm sorry, but im really shocked how this company got to where they are with managers so lazy and unwilling to go just 4 meters for a customer. STORY: I go in and make an order (same as the day before at lunch time) I told the lady i'd like to pay and go back upstairs to the level just ABOVE from them and have it delivered instead of waiting around for it to be finished. She says she cannot. that i would have to go and call them to make my order if i wanted it delivered. WHat so you can charge me a delivery fee? NO way! All i was really asking was for the lady to literally walk up 20 stairs and steps to where i was. But because their incompetent behavior and unwillingness to DO ANYTHING besides the maybe 5 job descriptions they are given. The manager did absolutely NOTHING! Enough to say that i left without my order and REFUSE to ever go back. Unsensical behavior like this deserves no business at all. I work in the food industry as well and i we take PRIDE in going the extra step for our customers to help meet their needs. I guess thats the reason we come above lazy, sub par brands like these. Good luck Zaatar, with that attitude, i'd be surprised you'd continue doing business in marina. Pathetic!