Share

Zain Car Care

Ras Al Khor, Industrial 2
Ras Al Khor
3.0 star rating 13 Reviews
$$ - Affordable
 +971561251856

About this business

Zain Car Care is a British owned and managed company established in 2010 to serve a growing need for professional car care services in Dubai.Zain Car Care currently provides a full range of car detailing and bodywork services. We understand paint and its defects extremely well and are able to produce some of the clearest mirror shines and correct some of the deepest flaws with our paint polishing expertise. We also offer the full array of detailing services associated to upholstery, fixtures,

13 Reviews

AhmedZakut
 Dubai, UAE
Zain Car Care
04/03/2014 

Edited 17/04/2014
Well, it took me a while to figure out the damage that Zain Car Care done to my car.
I took the car 2 weeks after the pre-polishing to be washed, then i realized that there is something weird in the sunlight, some kind of swirls, i called Rahman from Zain Car Care to explain him that and i sent him the photos , i still have a respect for the guy , at least he really cares about the reputation of the workshop, but sadly he came back to me with illogical reason that this happened because of the petrol station wash..!!, and that i should not wash it with soap..!!??..i've been driving cars for almost 17 years and never heard such a thing like that, anyways i took my car to the agency and they confirmed that it is a bad polish done by unprofessional.
So sorry to say that Zain Car Care became one of the worst car detailers in the market, they used to be one of the best.
So my advice to everyone, do not waste your money and your time, you won't get the results that you are looking for especially if you own a dark colored car with a beige interior, there is a lot of good detailers out there who can do better with the same price.
----------------------------------------------------------------------------------------------------------------
Edited 15/03/2014
Well i decided to revise my review because of Zain`s Management amazing interact regarding their customers satisfaction.
They offered me re-detailing for my car which shows that they do really care about their customers.
I received the car today at 9:10 PM, it looks like they have done a better job, but to be honest it is impossible to check it deeply now, so i will add the update by tomorrow or the day after.
PS: I already raised the starts to 3 because of their amazing customers care.
----------------------------------------------------------------------------------------------------------------
Well, i would like to describe my previous experience with Zain Car Care as in the first time when they took my previous car, they've done a great job with a minor missing places in the interior which they've forgot to clean.
But when i took my current car to them they claimed that i will receive it at 6:30PM due that it is black which needs extra time to do the polishing, the 1st shock that they delivered the car at 9:00PM and it was impossible to check the car, the second day i noticed that definitely they did not apply the 6 steps polishing because the car is not shining at all plus they left the clay on the Rims which i had to clean it myself , they might just polish it and then applied the wax and that`s it, then lets come to the interior , the same stain were still there in the floor plus the roof and they did not even bother themselves to put the floor mats back in the car, they left it in the trunk while i had to investigate it by myself, now lets talk about the engine bay which looks sooo shiny but with dirts everywhere and the engine cover.
So the question is that what they've done in 12 hours for my car.???
the result which i got can be done in less than 2 hours.!!
I am really disappointed and still i have to deal with them again due that i have another voucher from cobone which i have to use before june. :(

$$ $$$
Zain Car Care

Zain Car Care (Business Owner): Dear Ahmed, Please accept our sincere apologies for the late delivery of your vehicle and the other issues you mentioned. We typically don't deliver cars at 9pm and if they are delayed we do inform the customer in advance. Someone from Zain Car Care will contact you to discuss this matter immediately and endeavour to remedy the other issues you experienced. Kind regards, Zain Car Care.

04/03/2014 - Report


Zain Car Care
23/10/2013 

Please do not trust Zain Car care with your car. They cleaned our car, and when it was returned to us it was damaged. We pointed this out and they claimed that the damage was not their fault, even though it was clear from the document sighned by us and their driver when he picked it up, that the damage was not there before they cleaned it. This document is designed to protect both parties, but Zain Car care chose to ignore it and claimed it did not mean anything, because it showed that they had damaged our car. I would not use them again and I would warn anyone that they are dishonest and do not stand up to their own claims of service.

$$$ $$
Zain Car Care

Zain Car Care (Business Owner): Its hard to respond with such little detail as to the nature of the damage that you are referring to. In terms of the document/receipt its clearly there to detail the service provided so I am not sure how anyone can say it doesn't mean anything. I would strongly advise you to contact the owner/manager on info@zaincarcare.com with the complaint that you have and the relevant details so it can be addressed properly as I have received nothing in regards to this to date. Thank you.

23/10/2013 - Report


bpm
 Dubai, UAE
Zain Car Care
31/08/2013 

Got me one of those vouchers on Cobone for the second time and once again I have to admit that they did a great job on my car. Dropped the car off at 8:30 and it was ready at 5.

$$$ $$

Zain Car Care
14/08/2013 

Well...I've just dropped my black BMW 316i yesterday for a paint protection and detailing job...will post a review on the job done as soon as I get my car delivered tomorrow.

So far Rehman and the boys have been pretty professional and seem to have a good understanding and know how of the works.

I found them quite incorporating and was pleased that they took the time to review the car insides and out quite thoroughly before they made their suggestions!! Which ticked alot of boxes with me!! As we all know, that the customer service in this region could be quite challenging at times :)

Another thing that stood out was the way they assured me that my belongings could be left safe in the car if I didn't have a problem with it. I'm glad they step up to taking responsibility and ownership of a customer!! They've got my expectations set really high so far, so i'm quite eager to see what they deliver!!

Good luck boys!!

$$$ $$

KCWong
 Dubai, UAE
Zain Car Care
15/07/2013 

I have just booked a detailing for my car with zain. Scheduled for this Wednesday (17/Jul) and pick up delivery service is included in the Package charge. I opt for the medium one 'premier plus+' package according to the recommendation of zain customer service. (I told them my car is one year old only)

Would post again after I get my car back. They'd pick my car in the morning and promised me to deliver by 5pm.

Please disregard the rating first because I will amend it on Thursday.

$$$ $$

Zain Car Care
23/06/2013 

Very professional service at a very reasonable cost! Since arriving in Dubai I haven't personally had a good experience with garages and have always felt I am over paying for basic things. I had purchased a 3 year old VW beetle that had some dents/scratches and also needed a good clean. I was pleasantly surprised not only by the price I was quoted by Zain but also by their polite staff and the timely delivery of my car as they had promised. My 3 year old Beetle looked absolutely like new and made my day. Will definitely use them again and recommend them to others!

$$ $$$

pareshhp
 Dubai, UAE
Zain Car Care
19/06/2013 

I have recently availed 1 panel body repair and detailing service from Zain Car care. I would like to state here for others to know that I was not impressed with their service and found it average. Just after four days of bringing my car from them, I felt cabin air was not clean and when I got it checked, I found that air filter for AC was missing. I contacted them to check whether they have forgotten to put it back. I was told that it was not there which is difficult to believe. AC sanitization and filter cleaning was part of the offer and even they did not inform me about missing cabin air filter !!! I have found dirt stains as it is in the grooves of #$%^&*y door also. Be careful if you are opting for them.

$$$$ $
Zain Car Care

Zain Car Care (Business Owner): Dear Sir I am extremely sorry that you were not pleased with our service. We genuinely want each of our customers to have a positive experience of our services and in the event that we fall short of this target we will always endeavor to rectify the situation. With regards to the a/c filter, we are naturally unable to clean any part included in the service if it is not present. In the same way if a vehicle at the time of detail did not have any mats present the cleaning of the mats would not be provided. Generally we try to inform each customer of this fact when the car is returned to them, if however you were not told of this it may be an oversight on our part and I can only apologize for it at this stage. In terms of the stains which you mentioned, not all stains can be removed however we would be happy to attempt to clean them again and see if they can be eliminated/minimized or whether they are engrained. If you can kindly send me an email on manager@zaincarcare.com I would be pleased organize another internal detail to address this issue at your convenience. Kind regards, Zain Car Care team.

19/06/2013 - Report


Zain Car Care
11/06/2013 

I availed their car detailing service last week for my sedan. The quality of work was outstanding. They were punctual in pick-up & drop.
In additional, I was totally pleased by the way they exceeded my expectation. You know why!!

I forgot my valuable wallet in my car while leaving it for service!!!!!!!!!! can we imagine the effort we need to put to get duplicate cards [EID,permits,Credit cards,debit car ......].OMG..they ringed me an hour later to convey a meesage.."YOUR WALLET IS SAFE WITH US...U MAY COLLECT ANYTIME"

I am impressed.!!

Best wishes Zain

Regards

$$ $$$

tw69
 Dubai, UAE
Zain Car Care
14/03/2013 

We had our Jeep Wrangler 4 door detailed yesterday at Zain Car Care. They came to pick the vehicle up at my wife's work and dropped it off after hours at our house. I would highly recommend this company to detail your vehicle. My twin 5 year old daughters had destroyed the interior of our car but Zain made it look like new agian. The exterior and engine looked great. We plan to get this done at least once a year to maintain our vehicle, it is well worth it.

$$$ $$

Zain Car Care
12/12/2012 

This place is really good! I checked this site before booking and I agree with the positive reviews. I had my car in to be cleaned today and am really satisfied with the results. It is the cleanest it’s been in years. The price included same day pick-up and drop-off and some fancy wheel cleaning and polishing and they were pretty close to on time. I also asked them to bring me an estimate for repairing some damage I've caused on the body through altercations with columns and walls in various parking garages around the city and they came in with a really reasonable estimate. I recommend these guys for affordable, reliable car care.

$$ $$$
Zain Car Care

Zain Car Care (Business Owner): Thank you for your positive feedback. We work hard towards pleasing our customers and providing a well priced efficient service and I am glad that you were pleased with our work.

22/01/2013 - Report


Zain Car Care
30/05/2012 

Their prices as reasonable as compared to other places in dubai and you get a good deal when their deals are running, I clipped off the cobone deal last year, they fairly did a good job polishing the car. A big thumbs for doing it on time, rarely happens in Dubai

$$$ $$
Zain Car Care

Zain Car Care (Business Owner): Thank you Mustafa. Please feel free to visit our workshop again.

22/01/2013 - Report


Jeremy
 Dubai, UAE
Zain Car Care
20/05/2012 

Friendly service, high quality work. Would recommend and use again.

$$$ $$
Zain Car Care

Zain Car Care (Business Owner): Thank you for your positive feedback - its much appreciated.

22/01/2013 - Report


Martin
 Dubai, UAE
Zain Car Care
06/03/2012 

Good to see a company with such a customer friendly setup and good service. I had both my bumpers repainted and the car detailed. Overall the price was competitive and the work outstanding. Was also pleased that I didn't have to go running around Dubai to have this done. After receiving a quotation on the phone they promptly came and collected my car and delivered it back as and when promised.

$$$ $$
Zain Car Care

Zain Car Care (Business Owner): Thank you Martin

22/01/2013 - Report


1 - 13 of 13
added this photo

 


Popular Dubai Automotive

1 Review
3 Reviews
see more


Similar Automotive

1 Review
1 Review
see more