So I was in at this salon today with a 'groupon' deal for a Moroccan bath and facial package.I wasn't able to print a receipt for the same and decided to carry a photo of it on my phone as proof of purchase.On arrival, the receptionist insisted on a print out and told me to walk around outside to find a shop where I could get it... I did, and to my dismay, didn't find an Internet cafe. I was time-bound to pick my kids from school in an hour and really wanted the treatments done today, so requested the receptionistto make an exception and be a bit flexible, but she refused. I was feeling quite flustered by now, and a lovely lady, Amina, realized my despair and asked one of the staff to personally take me to a cafe to get a print out.That being done... I walked in for my Moroccan bath and saw 2 ladies sitting on the couch for about 5 mins and chatting until one got up and asked me to undress... Until that time I thought they were customers too as there was no greeting or even a smile!I requested the lady for a towel as I'm a bit modest and she said there was no need and to just follow her inside in my state .Still giving everything and everyone the benefit of doubt, I was surprised as she rubbed a little 'saboon'( soap) on my backand handed me a lump of the rest and told me to get in the steam room, where I was for about 15 mins..I wasn't sure if I was meant to rub it on myself ( quite unlike all the MANY Moroccan treatments I've had done before)! There was no more soap thereafter...The 'scrub' itself was a quick 10 mins, after which I was shoved under a shower, handed some shampoo n conditioner to wash my hair myself, and then soap to bathe myself with.( Again, I've always have the staff do this and understood this as the process) That was the end of my much needed Moroccan bath!! Took the staff all of 30 mins to get over and done with it ...The deal specifies 60 mins!After 12 years in Dubai and several Moroccan bath experiences later, I can confidently say, this was by far my WORST experience..I know when the job's half-done,and the rest of it,I was made to do myself!When I brought it to the attention of the staff that I didn't get the 'Argan oil body mask' treatment which was a part of the deal, the staff and the hammam lady got into a rather loud and embarrassing argument in front of me and another customer...All said and done Ms Amina and the receptionistoffered me another appointment at my convenience to finish the rest of the package. After vowing to myself that I would safely stay away from the salon, I'm willing to give it another go.. And hope the 2 nd time experience will be a bit more pleasant...!FYI...later tonight, ive found a huge bruise at the back of one thigh....God help me!May I add, the lady who did my facial waslovely n actually understands and follows what it means to work in a customer service industry..